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Who We Are

Dr Charlie Ingham ("we", "us", "our") is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

For the purposes of data protection law, Dr Charlie Ingham is the Data Controller responsible for processing your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Contact details:

Dr Charlie Ingham
Email: hello@drcharlieingham.co.uk
Website: www.drcharlieingham.co.uk

If you have any questions about this Privacy Policy or how your personal information is used, please contact us using the details above.

 

Information We Collect

Depending on the services you receive, we may collect and process the following information:

Personal Information

• Name

• Date of birth

• Address

• Email address

• Telephone number

• GP details

• Emergency contact details

• Information relating to family circumstances and dependants

 

Special Category Information

As part of providing assessments and therapeutic services, we may collect sensitive information, including:

• Health and medical information

• Mental health history

• Neurodevelopmental history

• Educational history

• Developmental history

• Birth history

• Information about significant life events or trauma

• Information relating to race or ethnicity, religion, or sexual orientation where relevant to your care

• Reports provided by schools, healthcare professionals, employers, or other professionals involved in your care

We will only collect information that is necessary for providing our services.

 

How We Collect Information

We may collect personal information directly from you through:

• Enquiry forms on our website

• Contact forms and email correspondence

• Telephone conversations

• Assessment questionnaires and forms

• Assessment and therapy sessions

• Information you provide during appointments

 

With your consent, we may also receive information from third parties, including:

• Schools and educational providers

• Healthcare professionals

• Mental health services

• Employers or occupational health providers

• Other professionals involved in your care

 

Website Information and Cookies

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Pages viewed

• Time spent on the website

• Referral source

We may use cookies and website analytics to understand how visitors use our website and to improve our services.

You can manage cookies through your browser settings.

 

Why We Use Your Information

We use your personal information to:

• Respond to enquiries

• Arrange appointments

• Conduct assessments and provide therapeutic services

• Prepare reports and recommendations

• Communicate with you regarding your care

• Maintain accurate clinical records

• Meet legal and professional obligations

• Protect your welfare or the welfare of others where necessary

• Improve our services through anonymised service evaluation and analysis

 

Our Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contract

Processing is necessary to provide the assessment, therapeutic, or professional services you have requested.

Legal Obligation

Processing is necessary to comply with legal and regulatory obligations.

Legitimate Interests

Processing is necessary for legitimate professional interests, provided your rights and freedoms do not override those interests.

Consent

In certain situations, we may ask for your explicit consent before processing or sharing information.

 

Special Category Data

Health information and other sensitive information are afforded additional protection under UK GDPR.

We process this information because it is necessary for:

• The provision of health, psychological and therapeutic services

• Safeguarding and protection where required

• The establishment, exercise, or defence of legal claims

• Compliance with legal and professional obligations

Where required, we will obtain your explicit consent before processing or sharing particularly sensitive information.

 

 

Sharing Your Information

We treat your information confidentially and will only share it where necessary.

With your consent, information may be shared with:

• Your GP

• Other healthcare professionals

• Insurers

• Other professionals involved in your care

 

We may also disclose information without your consent where we are legally required to do so, including:

• Safeguarding concerns

• Serious risk of harm to yourself or others

• Court orders

• Regulatory or legal obligations

 

International Transfers

We do not routinely transfer your personal information outside the United Kingdom.

Where any service providers process information outside the UK, we will ensure that appropriate safeguards are in place in accordance with UK GDPR.

 

Data Security

We take the security of your information seriously.

Appropriate technical and organisational measures are in place to protect your personal information from unauthorised access, loss, misuse, alteration and disclosure.

 

Any third-party service providers that process personal information on our behalf are required to maintain appropriate security measures and comply with data protection law.

 

How Long We Keep Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, professional, insurance, and regulatory requirements.

 

When information is no longer required, it will be securely deleted or anonymised.

 

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information in certain circumstances

• Request restriction of processing

• Object to processing in certain circumstances

• Request transfer of your information to another organisation where applicable

• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

 

Subject Access Requests

You have the right to request a copy of the personal information we hold about you.

Subject access requests should be made in writing by email or post.

 

We will normally respond within one month of receiving your request and may request proof of identity before releasing information.

 

There is generally no charge for making a request unless it is manifestly unfounded, excessive, or repetitive.

 

Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us in the first instance.

 

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

 

Website: www.ico.org.uk
Telephone: 0303 123 1113

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.

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The most recent version will always be available on our website, and the date of the latest update will appear at the top of this page.

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Last updated: 15/06/26